Power Engineers IT Service Desk Technician in Portland, Oregon
IT Service Desk Technician
Department:Ops IT Service Desk Dept
IT Service Desk Technician
POWER Engineers, Inc is seeking an IT Service Desk Technician to work in our Minneapolis (Burnsville) MN office. Applicant must be motivated, self-driven, and have an eye for detail. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to second-level Service Desk Analyst. Applicant will work under remote supervision with latitude for independent judgment.
Roles and Responsibilities:
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems
Collect and document all issues, symptoms, testing performed, resolutions, etc. for each support request
Perform hardware installation, maintenance, troubleshooting and repair as necessary
Perform software installations, upgrades and patches
Provide both informal/formal training to end-users
Work with Department managers to identify hardware needs for new and existing employees
Configure and prepare new workstation hardware for deployment to end-users
Ensure customer is kept up to date during the life of the support ticket
Knowledge, skill and ability are required in Microsoft Windows 10
Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, and Internet Browsers
Computer hardware knowledge
Working knowledge with ticket tracking software
Possess strong communication skills: written, oral and listening
Be detail oriented with strong organizational skills
Ability to work independently or in a team environment
Knowledge of common CAD application, i.e. AutoCAD, Microstation
Three (3) + years' experience in a Service Desk environment or related field
Associate's or Bachelor degree in related field
A+ or Network+ certification
Knowledge of LAN/WAN technologies
At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good Work. Have Fun. Make Money.
You’ll work on fun and challenging projects and initiatives. You’ll have the chance to make a positive impact on society and the environment. And you’ll find the support, coaching and training it takes to advance your career.
Since we’re employee-owned, we get to make POWER a great place to work. That includes providing competitive compensation, professional development, and a full benefit package:
Vacation/Paid Sick Leave
Voluntary Life Insurance
POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!