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Power Engineers IT Service Desk Technician in Portland, Oregon

IT Service Desk Technician

Location:Portland

State/Territory:Oregon

Department:Ops IT Service Desk Dept

Description

IT Service Desk Technician

POWER Engineers, Inc is seeking an IT Service Desk Technician to work in our Minneapolis (Burnsville) MN office. Applicant must be motivated, self-driven, and have an eye for detail. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to second-level Service Desk Analyst. Applicant will work under remote supervision with latitude for independent judgment.

Roles and Responsibilities:

  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem

  • Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems

  • Collect and document all issues, symptoms, testing performed, resolutions, etc. for each support request

  • Perform hardware installation, maintenance, troubleshooting and repair as necessary

  • Perform software installations, upgrades and patches

  • Provide both informal/formal training to end-users

  • Work with Department managers to identify hardware needs for new and existing employees

  • Configure and prepare new workstation hardware for deployment to end-users

  • Ensure customer is kept up to date during the life of the support ticket

Required Education/Experience:

  • Knowledge, skill and ability are required in Microsoft Windows 10

  • Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, and Internet Browsers

  • Computer hardware knowledge

  • Working knowledge with ticket tracking software

  • Possess strong communication skills: written, oral and listening

  • Be detail oriented with strong organizational skills

  • Ability to work independently or in a team environment

Desired Education/Experience:

  • Knowledge of common CAD application, i.e. AutoCAD, Microstation

  • Three (3) + years' experience in a Service Desk environment or related field

  • Associate's or Bachelor degree in related field

  • A+ or Network+ certification

  • ITIL certification

  • Knowledge of LAN/WAN technologies

  • Microsoft SCCM

At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good Work. Have Fun. Make Money.

You’ll work on fun and challenging projects and initiatives. You’ll have the chance to make a positive impact on society and the environment. And you’ll find the support, coaching and training it takes to advance your career.

Since we’re employee-owned, we get to make POWER a great place to work. That includes providing competitive compensation, professional development, and a full benefit package:

  • Medical/Dental/Vision

  • Maternity Leave

  • Parental Leave

  • Paid Holidays

  • Vacation/Paid Sick Leave

  • Voluntary Life Insurance

  • 401K

POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!

EOE/Minorities/Females/Vet/Disabled

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