Power Engineers Audio Visual Systems Administrator in Boise, Idaho
Audio Visual Systems Administrator
Department:Ops IT Management Dept
Audio Visual Systems Administrator
The Audio-Visual Systems Administrator position within the infrastructure team is responsible for the administration and support of technical audio-visual, multi-media, and video services for conference rooms, conferences, training sessions, virtual events, and corporate events. This position requires technical knowledge and hands-on experience setting up, troubleshooting, and maintaining multimedia equipment such as video projectors & monitors, audio systems, meeting room systems, video cameras, and video conferencing equipment across multiple platforms such as but not limited to Microsoft Teams and Cisco WebEx. This position is responsible for assisting the audio-visual engineer for the build out and/or refresh all audio-visual projects and delivery of audio-visual services throughout POWER's offices. Additionally, this position will maintain the availability of equipment and audio-visual systems through monitoring and lifecycle management. This position is in Boise, ID with an in office/hybrid work environment.
This position requires the individual to have excellent soft skills such as communication, flexibility & creativity, and time management & organization. The individual must be able to easily interact with executives, senior leaders, clients, and production colleagues. This position must also be able to handle high stress situations and adapt to varying conditions during the course of in-person meetings, virtual, or hybrid events.
The individual will collaborate with POWER’s IT organizational departments such as Enterprise Architecture, Information Security, Infrastructure, Application Services, and the Service Desk to administer, test, document, implement, support, and monitor audio-visual services.
Administer and support technical audio-visual, multi-media, and video services for the organization
Schedule and implement changes to established technologies.
Ensure that technologies are meeting their performance and quality SLAs.
Possess advanced technical knowledge of the assigned technologies and transferring this knowledge to IT Support Services either by identifying required training or transferring knowledge via person-to-person instruction.
Test and validate, hotfixes or patches before they are implemented on production systems using the documented Change Management process.
Escalate to vendors for break/fix support.
Perform Tier 3 support activities.
Travel as needed.
Bachelor’s degree or 4 years of relevant experience in lieu of degree.
3 to 5+ years of combined experience administering, supporting, and operating audio-video platforms and systems.
Demonstrated audio-visual support and administration experience: including configuration, procurement, installation, maintenance, upgrades, and troubleshooting and lifecycle management.
Strong product, service, and vendor knowledge.
Experience with system monitoring and automation within global environments.
Experience working with IT Support or IT Operational teams.
Strong analytical and problem-solving skills.
Excellent teamwork and collaboration skills.
Excellent verbal, presentation, and written communication skills.
Excellent knowledge of Microsoft Office programs such as MS Word, PowerPoint, Excel, Project, and Visio.
At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good. Have Fun. Build Success.
You’ll work on fun and challenging projects and initiatives. You’ll have the chance to make a positive impact on society and the environment. And you’ll find the support, coaching and training it takes to advance your career.
Since we’re employee-owned, we get to make POWER a great place to work. That includes providing competitive compensation, professional development, and a full benefit package:
Vacation/Paid Sick Leave
Voluntary Life Insurance
POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!